“When on a road trip outside of Tokyo with visiting friends, we were having trouble finding a restaurant that could accommodate our group of eight and we couldn’t make a reservation in Japanese. Our TOMONEE concierge calculated what town we would be driving through at lunch time, chose a great restaurant that could accommodate us all, and made the reservation. They sent us the address and all we had to do was show up! It was a lifesaver to satisfy our kids before they got “hangry”! Cheers to TOMONEE!!!”

“While exploring rural Japan, we happened on a lovely antique store and fell in love with some Meiji-era cabinets. Our TOMONEE concierge helped us communicate with the shop owners and arrange for shipping to our home in Tokyo! We have since bought other pieces there and the shop coordinates directly with TOMONEE. We love our “new” furniture that will forever remind us of our time in Japan.”

“When you miss a delivery from Amazon.jp, they will tell you to reschedule the delivery directly with the shipping company. Before we started using TOMONEE, we could never arrange this because we don’t speak Japanese. Working with us to schedule the best time, our concierge handled the whole process. Now, instead of letting the package return to the sender, then waiting for a refund and reordering the products, we are able to get our orders re-delivered at our convenience. This saves us time and trouble; Thanks TOMONEE!”

“A friend of mine visited Tokyo last year and she had to ship the souvenirs she bought here to France due to lack of space. For some reason, the packages were never delivered and were sent back to Tokyo. After her many (failed) attempts to solve the situation, she asked for my help. I usually like to do things on my own so I called the relevant post office. Unfortunately, there was no english speaker. Since the location is far from my home and with three young kids, I knew it would be a waste of my time to go there if I couldn’t even be understood. I had heard of TOMONEE Concierge and gave it a shot. The concierge staff was very nice and understood the issue very quickly. After a couple of calls and few hours, she told me exactly what to do, where to go and who to talk to. She could also have dealt with the whole thing for me if I wanted to. Honestly, I highly recommend TOMONEE services: it can save a lot of your time and energy and it’s affordable!”

“Yoko and her TOMONEE team are incredibly helpful in navigating life in Japan! She is always extremely responsive and finds great activities in Tokyo, such as traditional tea ceremony reservations or a shiatsu massage. She also has great restaurant recommendations, and can assist with reservations. Recently, we were planning a ski trip in Nagano and needed assistance organizing ski rentals and ski school for our kids. Yoko was able to quickly provide us with information on a range of options for both and helped us to secure equipment and reservations for the ski school. With TOMONEE’s help, the trip was a success! TOMONEE concierge service is exceptional and is a great tool for any expat living in Japan!”